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DANA deposit and withdrawal

DANA is one of the most widely used payment methods on kentang. To deposit using DANA, log into your account, select "Deposit," and choose DANA from the payment list. Enter your desired amount — DANA deposits typically range from a small minimum (e.g., our welcome offer) to several million IDR per transaction. After you enter the amount, you are redirected to the DANA app or mobile browser interface. Approve the payment using your DANA PIN or biometric authentication. The funds arrive in your kentang account within subject to verification. Withdrawals work the same way: select "Withdraw," choose DANA, enter your amount, and confirm. The withdrawal typically processes within subject to verification during business hours. DANA does not charge an additional fee for the transfer, though your DANA account balance must have sufficient funds. If a DANA transaction fails, check that your DANA account is active and has enough balance, then retry. Our support team can investigate delays or failed transfers if you provide your transaction ID and timestamp.

OVO and GoPay usage

OVO and GoPay are similarly convenient for kentang deposits and withdrawals. Both e-wallets follow the same flow: deposit by selecting your payment method, entering an amount, and confirming via the app's authentication. OVO and GoPay deposits usually clear within subject to verification. Withdrawals from kentang back to OVO or GoPay also arrive within the same window. Both services require that your account is verified (linked to a phone number and identity). If you have never used OVO or GoPay before, you can set up an account quickly through their respective apps — the process takes about subject to verification and requires a phone number, basic identity verification, and a PIN. Once your e-wallet is active, link it to kentang during deposit or withdrawal setup. GoPay users should note that certain merchants (including some payment gateways) may apply small transaction fees — check the GoPay app for the exact fee when you initiate a transaction. OVO similarly displays fees upfront. Both services are popular in Jakarta, Surabaya, Bandung, Medan, and Semarang, so deposits and withdrawals are generally fast. If a transaction stalls, check your e-wallet app's transaction history — sometimes the payment was processed but our system has not yet received the confirmation. Contact support with your transaction ID if the issue persists.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) are a trusted method for larger deposits and withdrawals. When you choose a bank transfer on kentang, we assign you a unique virtual account number for each bank — BCA VA, Mandiri VA, BRI VA, or BNI VA. You can see your assigned VA numbers in your account's "Deposit" section. To deposit via VA, copy the VA number, open your bank's app, and initiate a transfer to that VA. Include your account reference number in the transfer note if prompted. The bank confirms the transfer within subject to verification, and the funds appear in your kentang account shortly after. Bank transfers often have no transaction fee (or a very small one, charged by your bank). Withdrawals work similarly: select "Withdraw," choose the bank, and funds are sent back to the bank account linked to your identity (verified during KYC). Bank withdrawals typically take subject to verification during banking hours; weekend and holiday processing may extend to 24–48 hours. Virtual account transfers are secure because they route directly through the banking system. If a bank transfer does not arrive within an hour, check that you used the correct VA number and that the amount matches your request. Contact our support team with your bank transaction reference number so we can trace the payment.

Fees, limits and verification

Our platform does not impose a deposit fee — all deposit methods accept funds without kentang markup. However, your bank or e-wallet provider may charge a small transaction fee (typically our welcome offer–5,000 for e-wallet transfers, sometimes waived for frequent users). Withdrawal fees vary: bank VA withdrawals are usually free if you withdraw to the same bank account used for deposits; e-wallet withdrawals have no kentang fee but may incur a small e-wallet provider fee. account preferences depend on your verification level and payment method. New users (with basic email verification) can deposit up to a certain daily amount; after full KYC approval, limits increase significantly. Withdrawal limits are generally higher than account preferences to encourage account funding. All deposits and withdrawals are subject to KYC verification — you must provide a government-issued ID and proof of address before your first withdrawal. KYC review usually completes within subject to verification, though complex cases may take 24 hours. Account verification is a one-time process; once approved, all future deposits and withdrawals proceed without additional delays. If your KYC is rejected, we notify you of the reason and allow resubmission with corrected documents.

Resolving a stalled transaction

Occasionally, a deposit or withdrawal may appear to stall — you see the transaction attempt in your history, but the funds have not arrived or been refunded. This can happen due to network delays, payment gateway timeouts, or temporary banking system issues. If a deposit does not appear within subject to verification, check your DANA, OVO, GoPay, or bank app to confirm whether the money left your account. If the funds were deducted but kentang did not receive them, contact our support team immediately with your transaction ID, timestamp, and payment app screenshot. We will trace the transaction through our payment processor and either credit your kentang account or initiate a refund to your original payment method — this process typically takes 24–48 hours. If the funds were never deducted (the transaction failed silently), you can simply retry the deposit after subject to verification. For withdrawals, if funds are not received within subject to verification (or 24 hours over weekends), email support with your withdrawal request ID. Do not attempt the same withdrawal multiple times — each attempt creates a new transaction, which may cause confusion. Our support team logs all retry requests and ensures only one successful withdrawal is processed. In rare cases, a withdrawal may be flagged for manual review due to unusual account activity; our team will contact you via email or live chat to verify the request before releasing funds.